Frequenty Asked Questions
Everything you need to know about weddings, gifts and floral deliveries.
💍 Weddings & Events
Do you provide wedding flowers in Biarritz and the Basque Country?
Yes 🌸 We specialise in bespoke floral design for weddings in Biarritz, the Basque Country and South-West France. From bridal bouquets to ceremony and reception décor, everything is tailored to your vision.
Do you work with wedding planners or event agencies?
Absolutely. We collaborate regularly with wedding planners and event professionals to design unique, seamless floral experiences.
🎁 Local Gifting and Delivery
Can I order from abroad for someone in Biarritz?
Yes 🌸 Many of our international clients order remotely as gifts for family and friends living in or visiting Biarritz. Simply place your order online — we’ll take care of the rest.
Do you include a personal message with the bouquet?
Yes 🌸 You can add a personalised note at checkout. We handwrite it on a card and include it with the bouquet.
📦 Nationwide Shipping (France)
🌿 Subscriptions
Do you offer floral subscriptions?
Yes. We offer floral subscriptions locally in Biarritz and surrounding areas. You can choose the bouquet size and subscription frequency and duration (3, 6 or 12 months). Deliveries are scheduled with you in advance and you can pause or reschedule your bouquets at any time. The first bouquet comes with a beautiful vase.
Can I offer a subscription as a gift?
Yes 🌸 The first delivery includes a complimentary vase and your personalised message. Subscriptions are a beautiful long-term gift.
Is delivery included in subscriptions?
Yes, delivery is always free for floral subscriptions within our local delivery zone (10 km around Biarritz).
💳 General & Payment
Which payment methods do you accept?
We accept credit cards (Visa, Mastercard, Amex)
Is payment secure?
Yes ✅ All transactions are encrypted and processed securely via Shopify Payments.
Can I modify or cancel my order?
If your order hasn’t been prepared or shipped yet, please contact us as soon as possible at [your email].
What if my parcel arrives damaged?
Please contact us within 24h with a photo at bonjour@cabane-studiofloral.com. We will arrange a replacement or credit.
🌍 Our commitment to sustainability
Do you use local and seasonal flowers?
Yes 🌸 We are member of the Collectif de la Fleur Française. We select seasonal blooms and work with local growers, reducing our carbon footprint while supporting French flower farming.
Are your packaging materials sustainable?
Our bouquets and creations are wrapped in recyclable or compostable materials. We work with sustainable design materials, we avoid single-use plastics and never ever use floral foam (ever!).
What happens to unused flowers?
We only buy flowers against orders so we don't have inventory and buy what we need to fulfill the orders received. We minimise waste by drying leftover seasonal flowers. These are then transformed into long-lasting dried bouquets and decorative pieces.